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Refund Policy

London College of Legal Studies (South)

Refund Policy

Review Date: Annually 

  1. Purpose

It is the policy of London College of Legal Studies (South) (“LCLS(S)” or “the College”) to maintain fair, transparent, and consistent procedures regarding refunds of tuition fees and other charges paid directly to the College.

This policy explains the circumstances under which students may be eligible for a refund of fees paid to the College, the application process, and any applicable deductions.

  1. Scope

This policy applies to all students enrolled on programmes delivered by London College of Legal Studies (South), including students registered for University of London programmes offered through the College as a Recognised Teaching Centre.

  1. Definitions of Fees

For the purposes of this policy, “College Fees” include tuition fees and any other charges paid directly to London College of Legal Studies (South), excluding fees payable to the University of London.

  1. Distinction between College Fees and University of London Fees

Students should note that:

  1. Fees charged by London College of Legal Studies (South) are separate from fees charged by the University of London.
  2. Registration fees, examination fees, assessment fees and other University of London charges are determined by the University of London and are normally non-refundable unless otherwise stated by the University of London.
  3. Any refund relating to University of London fees shall be governed solely by the policies and regulations of the University of London.
  4. This policy applies only to fees paid directly to London College of Legal Studies (South).

 

  1. Fees which may be refundable
  2. Withdrawal before commencement of classes

A student who formally withdraws from their programme before the commencement of classes may be eligible for a refund of tuition fees paid to the College.

The College may deduct an administrative charge of up to twenty per cent (20%) of the total amount paid before processing the refund.

  1. Withdrawal within fourteen (14) days of commencement

A student who formally withdraws within fourteen (14) calendar days of the commencement of classes may be eligible for a refund of up to fifty per cent (50%) of the tuition fees paid.

The College reserves the right to apply reasonable administrative and processing deductions before calculating the refund amount.

  1. Withdrawal after fourteen (14) days of commencement

No refund of tuition fees will normally be granted once fourteen (14) calendar days have elapsed from the commencement of classes.

  1. Exceptional Circumstances

There may be exceptional circumstances in which the College will consider a refund request after the periods specified above.

Such circumstances may include:

  1. Serious medical conditions supported by appropriate medical evidence;
  2. Death of the student or an immediate family member;

iii. Visa refusal affecting overseas students;

  1. Other exceptional circumstances considered reasonable by the College.

Each request will be assessed individually on its merits. Approval of a refund under exceptional circumstances is not automatic and remains at the sole discretion of the College.

 

 

  1. Fees that are Non-Refundable

Unless otherwise approved under Section 4(d), the following fees are generally non-refundable:

  1. Admission fees;
  2. Monthly tuition fees already due or paid;
  3. Library fees;
  4. Annual student services charges
  5. Information Technology (IT) support fees;
  6. Registration, assessment, examination, and other fees paid to the University of London;
  7. Any other charges specifically designated by the College as non-refundable at the time of payment.
  8. Advance Payments and Credit Balances

Students who have paid fees in advance and subsequently withdraw may be entitled to a refund of any unused tuition fees in accordance with this policy.

Where a credit balance remains on a student’s account, the College may, with the student’s agreement, retain the credit for future study instead of issuing a refund.

  1. Outstanding Fee Liability

Approval of a refund request does not remove a student’s responsibility to pay any outstanding fees or charges owed to the College unless expressly agreed otherwise in writing by the College.

  1. Sponsored Students

Where fees have been paid by an employer, sponsor, organisation, or other third party, any approved refund will normally be made to the original payer unless otherwise agreed in writing by all parties concerned.

 

 

 

  1. How to request a Refund

Students seeking a refund must submit a written refund request to the College Administration.

The request must include:

  1. The reason for the refund request;
  2. Supporting documents where applicable;
  3. Any evidence relevant to exceptional circumstances;
  4. Bank account details for payment of any approved refund.

The College may request additional information where necessary before considering an application.

  1. Processing of Refund requests

The College will normally communicate its decision within twenty-one (21) working days of receiving a completed refund application together with all supporting documentation.

Where a refund is approved, payment will normally be processed within thirty (30) working days following approval.

  1. Method of Refund

All approved refunds will normally be:

  1. Paid to the original payer; and
  2. Made through bank transfer, crossed cheque, or another payment method approved by the College.
  3. Refunds will normally be processed in Bangladeshi Taka (BDT), unless otherwise agreed by the College.
  4. The College reserves the right to request additional verification where necessary before processing a refund.
  5. Currency and Exchange Rate Notice

Students are informed that fees payable directly to the University of London, including registration fees, examination entry fees, assessment fees and any other University charges, are determined by the University of London and are generally set in Pound Sterling (GBP).

As these fees may be converted into Bangladeshi Taka (BDT) for local reference and payment purposes, the actual amount payable may vary according to the prevailing exchange rate between GBP and BDT at the time of payment.

Accordingly:

  1. Any fee information published by the College is indicative only;
  2. Final payable amounts may vary due to exchange-rate fluctuations and applicable banking or processing charges; and
  3. Differences arising solely from exchange-rate fluctuations shall not constitute grounds for a refund by the College.
  4. The College will not be responsible for any losses arising from exchange rate fluctuations, bank charges, intermediary bank deductions, or payment processing fees incurred during the transfer of funds.
  5. Appeals

Students who are dissatisfied with a refund decision may submit a written appeal to the Head of Laws within fourteen (14) calendar days of receiving the decision.

The appeal should clearly state the grounds for reconsideration and include any additional supporting documentation.

The decision of the Head of Laws shall be final.

  1. Complaints

Students who are dissatisfied with the application of this policy may submit a complaint in accordance with the College’s Student Complaints Procedure.

Complaints will be handled fairly, promptly and in accordance with the College’s published procedures.

  1. Publication of the Refund Policy

Information regarding this Refund Policy is provided to students through the following channels and is available before enrolment and throughout the period of study:

  1. The College Prospectus and Programme Information Pack;
  2. Student Admission and Registration Documents;
  3. The College Website under Policies and Procedures / Student Information;
  4. Student Orientation and Induction Sessions;
  5. Direct communication from the Admissions and Student Support Office.

Students are informed of all applicable fees before enrolment and are advised of any additional costs that may arise during their studies.

Last Updated: 24th June 2026

 

London College of Legal Studies (South)

Student Complaints Procedure

 Review Date: Annually

  1. Purpose

London College of Legal Studies (South) (“LCLS(S)” or “the College”) is committed to providing a high-quality educational experience and a supportive learning environment for all students.

The College recognises that students may occasionally have concerns or complaints regarding services, facilities, administrative processes, teaching support, or other aspects of their experience. This Procedure provides a fair, transparent and accessible process for resolving such concerns promptly and effectively.

Students who raise complaints in good faith will not suffer any disadvantage or adverse treatment as a result of doing so.

  1. Scope

This Procedure applies to all students enrolled at London College of Legal Studies (South), including students studying University of London programmes delivered through the College as a Recognised Teaching Centre. Therefore, this Procedure applies only to matters that fall within the responsibility of the College.

  1. Who may use this Procedure?

This Procedure may be used by:

  1. Current students enrolled at the College;
  2. Groups of students making a joint complaint;
  3. Former students, provided the complaint is submitted within the time limits specified in this Procedure.

Where a complaint is made jointly by a group of students, the group shall nominate one student to act as its representative for all correspondence and communications throughout the complaints process. The representative shall submit the complaint on behalf of the group and, where requested by the College, provide the names and student identification numbers of all students joining the complaint.

 

 

  1. Definitions
  2. Complaint

A complaint is any expression of dissatisfaction about:

  1. The standard of service provided by the College;
  2. An action or lack of action by the College or its staff;
  3. Administrative procedures or decisions made by the College;
  4. Facilities, resources, or student support services provided by the College;
  5. The learning environment or student experience within the College.
  6. Working day

For the purposes of this Procedure, a “working day” means a day on which the College is open for business and excludes weekends, public holidays, and official College closures.

  1. Matters Covered by this Procedure

Examples of matters that may be considered under this Procedure include:

  1. Admission and registration services;
  2. Timetabling and administrative support;
  3. Library, IT, and learning resources;
  4. Student support services;
  5. Communication by College staff;
  6. Teaching and academic support provided by the College;
  7. Facilities and campus services;
  8. Harassment, discrimination, bullying, or inappropriate behaviour by College staff or students.
  9. Matters Not Covered by this Procedure

This Procedure does not cover:

  1. Appeals against examination results or academic judgments made by the University of London;
  2. Matters that are subject to separate disciplinary procedures;
  3. Anonymous complaints where there is insufficient information to investigate the matter;
  4. Complaints already considered and concluded under this Procedure unless significant new evidence becomes available;
  5. Complaints that are frivolous, vexatious, malicious and abusive or submitted in bad faith may be rejected. Where the College determines that a complaint falls into one of these categories, it may decline to investigate further and shall notify the student in writing, giving reasons for its decision.
  6. Students wishing to challenge University of London academic decisions should follow the relevant University of London procedures.
  7. General Principles

The College will ensure that:

  1. Complaints are handled fairly, consistently and impartially;
  2. Complaints are treated confidentially as far as reasonably practicable;
  3. Students are not disadvantaged for raising genuine concerns;
  4. Complaints are investigated promptly;
  5. Appropriate action is taken where shortcomings are identified;
  6. Lessons learned from complaints are used to improve College services.
  7. No student shall suffer disadvantage, victimisation, or adverse treatment as a result of making a complaint in good faith.
  8. The College aims to complete the formal complaints process within ninety (90) calendar days wherever reasonably practicable.
  9. Time Limit for Submitting a Complaint

Complaints should normally be submitted within two (2) calendar months of the event giving rise to the complaint, or within two (2) calendar months of the student becoming aware of the matter.

Complaints submitted outside this period may be considered only where there are exceptional circumstances.

  1. Stage One, Informal Resolution

The College encourages students to seek informal resolution wherever possible before submitting a formal complaint. Where appropriate, concerns may be referred to the Programme Coordinator, or Academic Guidance Counsellor/Personal Tutor to facilitate early resolution.

  1. Students should first raise their concern with their respective Academic Guidance Counsellor/Personal Tutor or Programme Coordinator.
  2. The staff member concerned should seek to resolve the matter promptly and fairly.
  3. A response will normally be provided within ten (10) working days.

If the matter cannot be resolved informally, the student may proceed to Stage Two.

  1. Stage Two, Formal Complaint

Where a complaint remains unresolved following Stage One, the student may submit a formal written complaint to the College Administration.

A formal complaint should include:

  1. Details of the complaint;
  2. Any supporting evidence available to the student;
  3. Details of attempts made to resolve the issue informally;
  4. The outcome sought by the student.
  5. Any additional evidence should be submitted as soon as reasonably practicable to assist the investigation.

During the investigation, the College may seek additional information from the student or other persons involved where necessary.

The College will normally:

  1. Acknowledge receipt within three (3) working days;
  2. Investigate the complaint;
  3. Seek information from relevant staff members;
  4. Provide a written decision within twenty (20) working days.

Where additional time is required, the student will be informed of the reasons and the expected timeframe.

Where a complaint is upheld, the College may take such remedial action as it considers appropriate, which may include changes to procedures, staff guidance or training, improvements to services, or other measures to address the issues identified. The nature of any remedy shall depend on the circumstances of the complaint.

  1. Stage Three, Final Appeal

If the student remains dissatisfied with the outcome of Stage Two, they may submit a written appeal to the Head of Laws within fourteen (14) calendar days of receiving the Stage Two decision. The Head of Laws shall acknowledge receipt of the appeal and arrange for it to be considered by a senior member of staff who has had no previous involvement in the complaint.

An appeal will normally be considered only on one or more of the following grounds:

  1. The Procedure was not followed correctly;
  2. Relevant evidence was not considered;
  3. New evidence has become available that could not reasonably have been provided earlier;
  4. The decision was unreasonable in light of the available evidence.

The Head of Laws may:

  1. Uphold the original decision;
  2. Amend the decision;
  3. Require further investigation;
  4. Propose an alternative resolution.

The decision of the Head of Laws shall be final.

  1. Completion of Procedure

Upon completion of Stage Three, the College shall issue the student with a Completion of Procedures Letter confirming that the College’s internal complaints procedure has been exhausted.

Where appropriate, the letter shall advise the student of any further rights of review or external complaint available under applicable regulations.

Students enrolled on University of London programmes should note that complaints falling within the responsibility of the University of London may be pursued in accordance with the University’s applicable regulations and procedures.

  1. Confidentiality

All complaints will be handled confidentially and information will only be shared with those who need to be involved in the investigation and resolution of the complaint.

The College will comply with applicable data protection and privacy requirements.

  1. Records and Monitoring

The College will maintain records of all formal complaints and their outcomes.

Complaint records shall be retained in accordance with the College’s record management and data protection requirements.

Complaint records will be reviewed periodically by senior management to:

  1. Identify recurring issues;
  2. Improve services and procedures;
  3. Prevent recurrence of complaints;
  4. Enhance the student experience.
  5. Publication of this Procedure

This Procedure is available to all students before enrolment and throughout their period of study.

  1. The College website under Policies and Procedures;
  2. Student Admission and Registration Documents;
  3. Student Handbook;
  4. Orientation and Induction Sessions;
  5. Student Support Services.
  6. Review of the Procedure

This Procedure shall be reviewed annually or whenever required by changes in legislation, regulatory requirements, or University of London Recognised Teaching Centre requirements.

Last Updated: 29 June 2026

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